Protection that lasts as long as your surfaces.
Prime Care adds a 5- or 10-year protection plan to the countertops, showers and surfaces we fabricate and install — covering the accidental stains and damage that manufacturer warranties leave out. Available only to Prime Surfaces clients.
The team that installed it is the team that fixes it.
Most protection plans send a stranger to your home. With Prime Care, accidental damage is handled through the same local team that templated, fabricated and installed your stone — people who already know your project, your material and your seams.
One call, one company, from the first sketch to years after the install. It’s one more reason clients choose Prime Surfaces.
Two ways to protect your project
Countertop Protection
Granite, quartz, quartzite, marble, limestone, soapstone, travertine, solid surface and sintered stone. Covers stains, etching, chips, cracks, scratches, seams, caulking, pitting and hard-water marks.
Porcelain Protection
Porcelain countertops, tub decks and walls, fireplace surrounds and shower walls. Covers pitting, scratches, cracks, hard-water marks, and caulking, grout and joint expansion.
No deductible · no limit on claims · plan options and pricing are included with your Prime Surfaces estimate.
What’s covered that a warranty usually isn’t
Manufacturer warranties cover defects in the material — not the everyday accidents of a real kitchen or bath. Prime Care is built for those accidents.
| Covered stains & damage | Prime Care plan | Typical manufacturer warranty |
|---|---|---|
| Food & beverage stains | ✓ | ✓ |
| Cosmetic, oil & rust stains | ✓ | Not typically |
| Pet waste | ✓ | Not typically |
| Etching (dull spots from acids) | ✓ | Not typically |
| Hard-water marks & deposits | ✓ | Not typically |
| Caulking | ✓ | Not typically |
| Seams | ✓ | Not typically |
| Chips | ✓ | Not typically |
| Pitting | ✓ | Not typically |
| Cracks | ✓ | Not typically |
| Scratches | ✓ | Not typically |
Countertop plan shown. Coverage, limits, conditions and exclusions are set by the plan document — read the sample policy for full details.
How it works
1. Choose on your estimate. Your Prime Surfaces estimate includes the plan options for your project. Select a 5- or 10-year plan, or decline.
2. We register it at installation. Once your surfaces are installed, we register your plan and you receive a welcome email with your plan details.
3. Something happens? Call us. Report damage within 30 days. Repairs are scheduled for you — no deductible, no limit on claims during your plan term.
Already a client? You can add a plan within 30 days of your installation date — just call (770) 284-0144.
Good to know
Each plan covers up to $20,000 of countertops (larger projects add a plan per additional $20,000). Plans cover residential projects, aren’t transferable to a new owner, and come with care requirements — mainly using stone-safe cleaners. Burns, breaks, normal wear and pre-existing damage aren’t covered. Prime Care plans are administered by Granite Gold®; Prime Surfaces is an authorized retailer.
Prime Care FAQ
Who can get a Prime Care protection plan?
Prime Care is available to Prime Surfaces clients on residential projects we fabricate and install. The plan is added to your project and registered at installation, so it isn't sold separately to the public. Plan options and pricing are included with your Prime Surfaces estimate.
Which materials are covered?
The countertop plan covers granite, quartz, quartzite, marble, limestone, soapstone, travertine, solid surface and sintered stone. A separate porcelain plan covers porcelain countertops, tub decks and walls, fireplace surrounds and shower walls.
What isn't covered?
Like any protection plan, there are exclusions — for example burns and heat marks, broken or shattered tops, normal wear, damage from water leaks or appliance failures, and commercial use. Pre-existing damage isn't covered. The plan document lists every limit and exclusion, and we'll walk you through it before you decide.
How do I file a claim?
Report the issue promptly — claims must be reported within 30 days of the damage. Call us or file through the Granite Gold claims portal, keep your plan and your Prime Surfaces invoice, and send any photos requested. Repairs are scheduled for you, with no deductible and no limit on the number of claims during your plan term.
Can I add a plan after my countertops are installed?
Yes, within 30 days of installation. After that window the plan is no longer available for that project, so we recommend deciding when you review your estimate.
What if my project is larger than $20,000?
Each plan covers up to $20,000 of countertops. Larger projects are covered by adding a plan for each additional $20,000 — your estimate will show exactly what's needed.
Does the plan transfer if I sell my home?
No. Plans cover the original purchaser and aren't transferable to the next owner.
Is there anything I need to do to keep coverage?
Care for your surfaces as recommended — use cleaners made for stone (not ordinary household cleaners), use trivets and cutting boards, and follow our care guide. Damage caused by improper cleaning or misuse isn't covered.
Protection is part of every Prime Surfaces estimate.
Tell us about your project — your quote will include Prime Care options for your surfaces.